Christian Reformed Church in North America (CRCNA)
Job Title: Administrative Specialist Department: Constituency Relations Team (CORE), Canada Reports To: Donor Relations Development Manager Status: 50% FTE, hourly Salary Level: 8
Administer the Free A Family® program and complete donor-centered receipting tasks and communications.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support the Canadian Free A Family® (FAF) program by maintaining various databases, mailing renewal letters and appreciation letters along with receipts, coordinating quarterly (FAF) mailings and following-up with lapsed donors
Make and take telephone calls related to donations, general inquiries and gift catalog orders
Review, sort and mail charitable tax receipts and gift acknowledgements, forward designated receipts to other staff for processing
Prepare and mail notifications for memorial and/or in-honour gifts
Contact and follow-up with donors related to payment processing and/or renewal matters
Assist donor relations and communications sub-teams with mailings
Process returned postal mail e.g. updates and receipts, follow-up with donors to obtain new contact information
Update donor database as needed
Perform other duties as assigned
Committed to Christ and able to recognize this position as one that contributes to the work of God’s Kingdom
Demonstrated commitment to promote a work environment that values diversity and equality, as well as have respectful relationships with others
Committed to working towards gender equality in all aspects of our programming, plans, policies and organizational structure
Knowledge of World Renew is a definite asset
Exceptional interpersonal and relationship building skills
Excellent telephone etiquette and ability to maintain confidentiality
Demonstrated experience in Microsoft Office applications with particular expertise using MS Excel
Demonstrated experience using data management software; i.e. Salesforce or Causeview is a definite asset
Cooperative demeanour; flexible and adaptable team player
Disciplined, self-motivated work style and ability to set priorities in a high paced environment
Well-developed computer, organizational and numeracy skills with excellent attention to detail
Superior written communication skills with thorough knowledge of organization, structure, grammar, punctuation and spelling
EDUCATION AND/OR EXPERIENCE:
1. Some college coursework is required
2. At least 2 years work experience in fundraising administration is required; exposure to donor recognition best practices is a definite advantage
Excellent command of the English language both written and verbal is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel within southern Ontario and the U.S.A. for occasional meetings, which may involve overnight stays.