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IMPRIMER

 

Administrative Specialist

World Renew

 

Christian Reformed Church in North America (CRCNA) 
World Renew 

Job Title: Administrative Specialist
Department: Constituency Relations Team (CORE), Canada
Reports To: Donor Relations Development Manager
Status: 50% FTE, hourly
Salary Level: 8

PURPOSE:
Administer the Free A Family® program and complete donor-centered receipting tasks and communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Support the Canadian Free A Family® (FAF) program by maintaining various databases, mailing renewal letters and appreciation letters along with receipts, coordinating quarterly (FAF) mailings and following-up with lapsed donors
  2. Make and take telephone calls related to donations, general inquiries and gift catalog orders
  3. Review, sort and mail charitable tax receipts and gift acknowledgements, forward designated receipts to other staff for processing
  4. Prepare and mail notifications for memorial and/or in-honour gifts
  5. Contact and follow-up with donors related to payment processing and/or renewal matters
  6. Assist donor relations and communications sub-teams with mailings
  7. Process returned postal mail e.g. updates and receipts, follow-up with donors to obtain new contact information
  8. Update donor database as needed
  9. Perform other duties as assigned

QUALIFICATIONS:

  1. Committed to Christ and able to recognize this position as one that contributes to the work of God’s Kingdom
  2. Demonstrated commitment to promote a work environment that values diversity and equality, as well as have respectful relationships with others
  3. Committed to working towards gender equality in all aspects of our programming, plans, policies and organizational structure
  4. Knowledge of World Renew is a definite asset
  5. Exceptional interpersonal and relationship building skills
  6. Excellent telephone etiquette and ability to maintain confidentiality
  7. Demonstrated experience in Microsoft Office applications with particular expertise using MS Excel
  8. Demonstrated experience using data management software; i.e. Salesforce or Causeview is a definite asset
  9. Cooperative demeanour; flexible and adaptable team player
  10. Disciplined, self-motivated work style and ability to set priorities in a high paced environment
  11. Well-developed computer, organizational and numeracy skills with excellent attention to detail
  12. Superior written communication skills with thorough knowledge of organization, structure, grammar, punctuation and spelling

EDUCATION AND/OR EXPERIENCE:

1. Some college coursework is required
2. At least 2 years work experience in fundraising administration is required; exposure to donor recognition best practices is a definite advantage

LANGUAGE SKILLS:

Excellent command of the English language both written and verbal is required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Travel within southern Ontario and the U.S.A. for occasional meetings, which may involve overnight stays.

TO APPLY

Please visit our website at www.worldrenew.net/careers or www.crcna.org for more information.  

 

Notice to Candidates 
Please mention that you saw the ad on the CCIC web site
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