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ERU Manager

Canadian Red Cross

POSITION: Emergency Response Unit (ERU) Manager
DURATION: Permanent

Do you want to make a difference? Join the world’s largest humanitarian network. The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking a ERU Manager.

Within the Emergencies and Recovery Team (ERT) and under the direction of the Senior Manager, Health in Emergencies (SMHiE), the Emergency Response Unit (ERU) Manager is responsible for maintaining CRC’s Health ERU capacity as part of the Movement’s surge response tools. This includes overseeing the readiness of CRC ERU configurations on behalf of IFRC, ICRC, and relevant Canadian entities, and adapting those response tools, processes and systems within an evolving humanitarian and/or disaster management landscape.


Ensure readiness of CRC ERU configurations

  • Stewards CRC ERU deployment SOPs to ensure timely, relevant and effective ERU operations
  • Oversees ERU inventory readiness and initiates replenishment of commodities in a timely manner following deployments
  • Oversees the development of appropriate CRC information management tools that ensures timely decision-making related to delegate competencies and selection for deployment
  • Manages all budgets for ERU development/improvement outside deployments
  • Develops/maintains MoUs and similar agreements with ERU-supporting partners in the Movement, and externally e.g. academia, professional associations
  • Participates in ERU related meetings/working groups within Movement (ERU Technical WG, Surge WG)
  • Synthesizes outcomes of Movement meetings/working groups and prioritizes CRC actions to support Movement needs
  • Maintains regular communication and provides CRC ERU readiness statements to relevant stakeholders: CRC SMT/LT, GoC (Public Safety, PHAC/OFMAR, DND), IFRC and ICRC
  • Represents CRC to GoC entities as required
  • Manages CRC roster of ERU Team Leader profiles:
    • updating JDs as required
    • screening, interviewing of candidates identified by IO roster managers
    • actively engaging in selection of delegates for ERU deployment based on appropriate fit
    • actively engaging in post-deployment performance reviews
    • identifying delegates with ERU management potential and initiating relevant training streams
    • promoting delegate engagement and retention
  • Guides the development and implementation of ERU Management training tools to address identified gaps in delegate knowledge and skills (new modules / equipment / protocols / refreshers); facilitates training sessions as needed

ERU Deployment Oversight

  • Upon ERU alert from IFRC or ICRC, reports on status of deployment readiness to ERT Operations/Taskforce
  • Maintains communication with IFRC or ICRC GVA focal points throughout ERU deployment life cycle
  • Communicates with other NS, IFRC and ICRC to establish deployment modalities applicable to joint deployments
  • Plans and manages resources to support the timely, relevant and effective deployment of the ERU within expected timelines
  • Approves ERU configuration/ Packing List recommended by ERU Coordinator
  • Develops and manages ERU deployment budgets for entire spending cycle; assigns codes as per CRC financial tracking systems and tracks expenses
  • Initiates and oversees ERU handover scenario-planning bridging into longer-term programming (concept, resource allocation including budget, timeline) with relevant CRC and Movement stakeholders
  • Supports the deployed team in the development of a transition and handover plan based on he/she’s context analysis and available/appropriate partners
  • Travel to country of operation as needed/required

Monitoring and evaluation of ERU deployments, and subsequent change management

  • Oversees/manages any structured M&E of ERU operations in addition to existing modalities to capture lessons learned during operations
  • Provides updates and reports to SMT/IO LT as required, using information available on PIMS; updates data sets as required to improve timely access to information
  • Chairs the ERU Development WG, prioritizing actions related to ERU improvement; develops work plans with relevant IO stakeholders accordingly
  • Periodically reviews ERU Deployment protocols
  • Participates in the periodical revision and continuous updating of Standard Operating Procedures (SOPs) governing the deployments of ERUs/RRUs both domestically and internationally

Administrative Support and Team Management

  • Manages all funds directly related to ERU deployment and reports on progress related to spending
  • Contributes to various internal or external reports (CRC and ERT annual reports, quarterly reports)
  • Provides support as required to ERT departmental activities
  • Supports the work of International Operations by participating in the planning and development activities of the department
  • Fosters team work through a professional exchange of experiences and expertise that can be transferred to other programs/regions, and by participating in inter-departmental tasks as assigned by line manager
  • Follows all CRC’s policies and procedures required to maintain a healthy and safe working environment
  • Ensures sharing and dissemination of program related materials to all concerned actors in the team and with the Canadian Red Cross Society
  • Participates in disaster planning, preparation and response as needed
  • Performs other duties as required



Education and Experience

  • Bachelors Degree in Disaster or Emergency management, International Development, or comparable related degree
  • Strong project management skills; certification preferred
  • 3-5 years experience in managing/coordinating international programs or services (preferably in health) in the emergency phase of a humanitarian crisis
  • Experience within the Red Cross Movement an asset
  • Experience in capacity-building programs/projects related to Disaster Management an asset
  • Experience in developing and reviewing operational processes 

Skills and Abilities

  • Strong financial management skills
  • Strong written and oral skills in English with a second language preferred (French or Spanish ideal)
  • Strong skills with MS Office suite
  • Self starter and able to work in an environment with ambiguity
  • Displays a commitment to gender equality and diversity



Duties are principally conducted at the National Office of the Canadian Red Cross in Ottawa. Periodic travel to country of operation will be required.  While most of the work is performed in an environment which is mostly clean and comfortable, field missions can involve working in environments that are unstable and with unpredictable access to basic services in emergency contexts.

Please note that there is no relocation package for this position.

This position requires a successful Canadian criminal record, reference check, valid provincial driver’s license, valid passport and First Aid certification. The Canadian Red Cross Society is an equal opportunity employer.


Interested parties may submit their application by applying on the Canadian Red Cross Online Career Website by midnight EST on February 4, 2018.




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