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Program Manager, West Africa

Canadian Red Cross

POSITION: Program Manager, West Africa
DURATION: Temporary, Full Time (12 months)
DEPARTMENT: IO – Global Programs

Do you want to make a difference? Join the world’s largest humanitarian network. The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking a Program Manager, West Africa.

The Program Manager for West Africa is responsible for providing management of the assigned programs covering the entire project management cycle (from needs assessment to the management of successful exit strategies) and ensures appropriate budget controls. The Program Manager will ensure that Canadian Red  Cross (CRC) programs and project activities comply with CRC and donor guidelines and are developed in consultation with Support Services and CRC technical Advisers (Health, Gender and Diversity, Planning Monitoring and Evaluation, etc.). The Program Manager is responsible for the management of human resources within the assigned programs or projects at the National Office and in the field. The Program Manager will foster collaborative relationships with donors, other departments of CRC, NGOs working in the region and in Canada, Canadian government departments, the ICRC and the IFRC as well as other movement partners. The Program Manager will represent the CRC in designated fora as requested.



  • Defines, in collaboration with the HdR, the strategic direction of programs in the relevant geographical areas based on knowledge of emerging and key trends, priorities in Africa, CRC International Operations, Movement commitments such as Strategy 2020, and other guiding documents.
  • Monitors the flow of funds for the designated regions in Africa and develops program proposals in consultation with the HdR for use of funds consistent with donor intent, and the strategic objectives of IO.
  • Leads on program planning and the development of proposals while ensuring the effective coordination of inputs from other CRC departments (incl. Legal, Finances, etc.) and external stakeholders (incl. National Societies, IFRC, ICRC, humanitarian and development actors operating in the same sector or geographical area, governmental counterparts.)
  • Ensures that programs as a whole (incl. program activities, finance, logistics, HR, etc.) are progressing according to schedule and are delivered to the highest possible quality supporting the CRC to develop a strong track record in results based programming.
  • Develops and implements appropriate project management tools (incl. monitoring and evaluation tools, tracking systems for goods being distributed, etc.) and maintains program files in accordance with CRC procedures.
  • Ensures regular monitoring and evaluation of CRC activities and ensures that delegations use the required systems and processes to do so. Makes recommendations about both content and operations on quality assurance when areas of required improvement are identified.
  • In collaboration with advisers, ensures lessons learned are captured, disseminated and integrated into programs.
  • Undertakes regular monitoring visits to the various program sites to review progress, tackle issues identified, build the capacity of the staff and/or partners.
  • Ensures synergy between CRC activities in the field, identifies gaps, and makes suggestions to better address the needs of beneficiaries.
  • Creates a shared vision among all staff at NO and in the field of CRC objectives and their role in achieving them.
  • Identifies HR needs at NO and at field level and ensures the timely recruitment of required staff;
  • Develops job descriptions for required staff or delegate positions and participates in conducting interviews in collaboration with HR.

  • Ensures that NO staff and delegates are appropriately briefed and supported prior to the start of their assignment (in collaboration with HR), and that they are informed of relevant policies and procedures, briefed on the context of countries of concern, and understand and adhere to the CRC Code of Conduct and other relevant policies.
  • Establishes program and project budgets.
  • Ensures reliable accounting/budgeting records and effective internal control of project’s budgets.
  • Coordinates with the Finance Department on all issues related to financial management and control, including field financial reporting as well as internal controls and processes.
  • Reviews monthly expenses of program and project activities and ensures that they are in line with project commitments and compliant with donor and CRC guidelines.
  • Guides and reviews the development of annual project budgets and negotiates budget revisions.
  • Supports internal and external audits as appropriate, and ensure timely follow-up of recommendations.
  • Actively seeks and identifies funding opportunities for programs and projects in Africa in consultation with the HdR.
  • Provides any required information to assist in the promotion and fundraising efforts directed to relevant regions in Africa.
  • Acts as a point of contact with donors and fund managers for contract, grant negotiation, and management purposes.
  • Ensures, in consultation with HdR and in coordination with CRC Security Advisor and Country Representation if applicable, that appropriate security guidelines and procedures are established, updated regularly, and adhered to by the team.
  • Informs the HdR of emerging concerns and makes recommendations accordingly.
  • Works towards the achievement of National Red Cross / Red Crescent Society goals and principles through effective managerial and lateral relations and teamwork.
  • Ensures understanding of roles, responsibilities, relationships and accountabilities.
  • Participates in the development and dissemination of operational policy frameworks for IO.
  • Fosters team work through a professional exchange of experiences and expertise that can be transferred to other programs/regions and by participating in inter-departmental tasks as assigned by HdR.



  • Degree in International Relations or a related field. Master’s Degree would be preferred.
  • Minimum 5 years experience with an international organization, including experience managing multiple and complex technical projects, and at least 2 years field experience working in Africa.
  • Demonstrated knowledge of project management (Particularly Results Based Management).
  • Proven budgeting and project management skills including attention to detail and working with tight deadlines.
  • Proven experience in managing staff.
  • Demonstrated experience managing programs/projects and budgets at a scale similar to the ones in the assigned geographical area.
  • Familiarity with donor agency requirements, especially Global Affairs Canada (formerly CIDA).
  • Excellent skills and extensive experience in developing and managing relationships with internal and external stakeholders.
  • Strong written and verbal communications skills in English and French, essential.
  • Demonstrated ability to communicate effectively orally and in writing, particularly in program proposals, reports and public materials.
  • Strong analytical and problem solving capacity.
  • Experience with the Red Cross/Red Crescent movement, including time in field operations and/or with a National Society particularly in the Africa region, an asset.
  • Ability to travel overseas as required (25 - 35%).
  • Self-starter with ability to work in an environment with ambiguity.



Duties are principally conducted at the National Office of the Canadian Red Cross in Ottawa. Field missions can involve working in environments that are unstable and unpredictable, and require very strict adherence to security regulations. Access to basic amenities and services may be limited or non-existent. The presence of serious communicable diseases is widespread. Other hazards such as disorganized or political violence and crime are on the increase in some parts of the region. This position requires travel to and living in conditions which are not equivalent to Canadian standards.

The incumbent will be required to exercise judgement at all times about the safety of travel for herself/himself and the delegates supervised. An estimated four to six trips to Africa will be undertaken on an annual basis. Due to the scheduling of international meetings and travel and unpredictable environments of programs, work outside of regular working hours including weekends and holidays may be required and on short notice.


Interested parties may submit their application by applying on the Canadian Red Cross Online Career Website by midnight EST on Monday, JUNE 12, 2017.

This position requires a successful Canadian criminal record, reference check, valid provincial driver’s license, valid passport and First Aid certification. The Canadian Red Cross Society is an equal opportunity employer.



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