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Member Engagement Officer


Title: Member Engagement Officer 
Location: Ottawa, Ontario
Supervisor: President-CEO
Classification: Level 6 (unionized)
Type of employment: one-year contract
Salary: Salary: $65,210.81


CCIC is a member-based organization whose strength and vibrancy depends on the degree of engagement of its members. Our capacity to be responsive to member interests and needs, both at the policy / knowledge sharing levels as well as on organizational development issues, is key to our continued relevance and effectiveness.  This position is designed to provide a focal point for and leadership in our efforts around engagement of and outreach to new and existing members. The Member Engagement Officer is the main contact point for CCIC members.  The Officer ensures that CCIC, across its different programs and activities, continues to provide meaningful, strategic and timely opportunities for engagement to the diverse range of organizations in the international development and humanitarian sector, by remaining responsive and attentive to changing needs and priorities.



1. Member monitoring and assessment:

- Follow-up with members on a periodic basis to stay abreast of new developments, new and evolving needs, etc.;
- Organize and host regional meetings for members and other specialized meetings and/or training as required to collect member inputs and meet member needs;
- Track and assess member participation in different CCIC events; 
- Collect and assess data through member surveys and evaluations of events;
- Manage and update lists of members and contact lists, including on the website;
- Participate in the review and implementation of CCIC’s new strategic vision.

2. Member activities:

- Lead the coordination of the CCIC Annual Conference, the CCIC Leaders’ Forum and Food for Thought lunch series;
- Identify, understand and assess the implications of emerging organizational issues for the members;
- Propose a plan of learning activities on an annual or semi-annual basis that responds to member needs;
- Organize, in a highly responsive manner, ad hoc workshops on emerging organizational issues of interest to a subset of members;
- Support the President-CEO or Policy team in convening and coordinating special working groups to do collective work on key emerging issues affecting the sector, including strategy and content development;
- Promote sharing of knowledge and collaboration amongst members on issues of mutual interest (around organizational, financial or other management functions);
- Coordinate the Learning Circles publications and case studies series Implement effective systems to organize workshops, conferences, and webinars for capacity building or knowledge sharing;
- Facilitate process for collaboration (like mergers) and shared services or resources amongst members that are re-organizing (shared offices, insurance plans, etc.);
- Promote greater awareness among members of the broader membership by profiling individual organizations in CCIC’s monthly e-bulletin (Flash!) and through other activities; 
- Meet with external stakeholders, including GAC officials, on organizational issues of interest to CCIC members;  
- Serve as Coordinator of the Emerging Leaders’ Network;
- Serve as Coordinator for the CCIC CFO working group; Coordinate and oversee consultant and volunteer services for CCIC activities. 

3. Member outreach:

- Design and implement strategies to retain, diversify and increase the membership, in collaboration with the President-CEO and the Board;
- Represent and promote CCIC to the broader sector and prospective members;
- Oversee the production and updating of materials to communicate CCIC’s value proposition;
- Serve as primary contact point for CCIC members and manage relationships with, and general communications to, members;
- Respond to inquiries about CCIC membership and do necessary follow-up;
- Implement strategies to engage less active members;
- Serve as staff support person for the Membership Committee of the Board to help inform the member engagement strategy for CCIC. 

4. Membership renewal and Code of Ethics:

- Monitor compliance of members to the Code and its operational standards;
- Serve as reference person on issues related to the implementation of the Code;
- Ensure smooth system of membership renewal is in place (fee payments, compliance with Code of Ethics, etc.).
- Perform other duties identified as a priority by Management.




- University degree or equivalent in relevant field; 
- Bilingual in Canada’s two official languages (written and spoken);
- Minimum of 3 years relevant work experience, preferably in the NGO sector, with networks or coalitions;
- Familiarity with the Canadian international NGO community, current sector challenges and policy environment, and strategies for building collaborative efforts, including networking and NGO partnership relations;
- Previous event coordination experience;
- Capacity to work in a self-directed manner, collaborate in a team, and provide leadership;
- Excellent organizational, management, and coordination skills;
- Excellent interpersonal, conflict management and resolution, and communications skills;
- Ability to handle multiple tasks and work well under pressure. 



- Experience in organizational development and/or ethics would be an asset;
- Good administrative and computer skills - knowledge of web based teleconferencing systems would be an asset. 

Application deadline: November 1, 2017

Please send resume and letter of interest to:

CCIC offers a generous benefits package. We thank all candidates for their interest; however, only short-listed candidates will be contacted.

CCIC is committed to employment equity.



Notice to Candidates 
Please mention that you saw the ad on the CCIC web site

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